My lawyer is hard to contact and takes a long time to return my calls?

Let me assure you that most of my colleagues are admirable people, hard workers and do the best for their clients. However, those that are dependent upon legal aid work must do a volume business in order to make a proper living and the legal aid rates have not gone up for over 11 years now. Additionally, associate lawyers must give a percentage, usually close to 50% of what they make to the firm they work in. I am not in this situation and carry a minimum number of files so each of my clients receives the proper attention and I can do the required amount of work for each of them.